Return and Refund Policy for Slaty Store

At Slaty Store, customer satisfaction is our priority. We aim to provide a seamless shopping experience, and our return and refund policy is designed to ensure that you are confident in your purchases.

Eligibility for Returns

1. Time Frame: Products can be returned within 7 days of receiving your order.
2. Condition of Items: Items must be in their original condition, unused, and with all tags, labels, and packaging intact.

Return Process

1. Request a Return:
   • Contact our customer support team at slatystore@email.com with your order details and the reason for return.
   • Include photographs if the product is damaged or defective.
2. Receive Confirmation: Once your return request is approved, you’ll receive instructions on how to ship the item back to us.
3. Shipping Costs:
   • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
   • For all other returns, the customer is responsible for shipping fees.

Refund Policy

1. Refund Eligibility:
   • Refunds will be processed once we receive and inspect the returned item.
   • If approved, the refund will be issued to your original payment method.
2. Refund Time Frame: Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
3. Partial Refunds: Partial refunds may be granted for:
   • Items not returned in their original condition.
   • Returns initiated after the return window has closed.

Exchange Policy

Exchanges are allowed for the same product in a different size or color (subject to availability). Follow the return process and indicate your exchange preference.

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately at slatystore@email.com with your order number and photos of the damaged item.
2. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us:

• Email: [insert email]
• Phone: [insert phone number]
• Business Hours: [insert hours]

Thank you for shopping with Slaty Store. We appreciate your trust and support!